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Terms & Conditions

 Subject

1. These terms and conditions define the rights and obligations of the parties under the scope of the remote reservation of services offered by Horizons on its website, www.horizonsmargaretriver.com.au

2. They govern all the steps required for reservation and post-reservation between the contractual parties.

3. The customer confirms that he is aware of and has accepted these general terms and conditions of sale and the sales conditions for the reserved rate, which are available on the www.horizonsmargaretriver.com.au website.


Scope of application

1. These general terms and conditions of sale apply to all reservations made online.



Reservation

1. The customer selects the services presented on the website.

2. The customer confirms that he is aware of the nature, the purpose and the reservation terms of the services available on the website and that he has requested and obtained the necessary and/or supplementary information required to make the reservation in full knowledge of the facts.

3. Customers may reserve, on the www.horizonsmargaretriver.com.au website, on an individual basis, a maximum number of three (3) rooms per reservation. For reservations concerning business groups, meetings, seminars etc., please contact the hotel.

4. The customer is solely responsible for his choice of services and their suitability as to his needs, such that Horizons shall not be held responsible in this aspect.

5. The reservation is deemed accepted by the customer at the end of the reservation process.

 

Reservation process

1. Reservations made by the customer take place by way of the virtual reservation form available online at www.horizonsmargaretriver.com.au

2. The reservation is deemed to be created upon Horizon's receipt of the reservation form or reservation request, or upon an online prepayment by bank card.

3. Prior to any reservation, the customer shall complete the information required in the reservation form or request.

4. The customer attests to the truth and accuracy of the information submitted.

5. The reservation process includes the following main steps:

    Step 1 : Finding a hotel and selecting a room and rate
    Step 2 : Selection, where applicable, of one or more supplementary services
    Step 3 : Checking the reservation details, the total price and the applicable sales conditions and making any necessary changes to the selection (room, rate, supplementary service), for online reservations only
    Step 4 : Obtaining the customer's details
    Step 5 : Consultation and acceptance of the general terms and conditions of sale and the sales conditions for the reserved rate
    Step 6 : Confirming the reservation (customer)


Acknowledgement of receipt of the reservation

1. The customer reservation is subject to an acknowledgement of receipt by email.

2. For online reservations, the emailed acknowledgment of receipt of the reservation summarizes the contract offer, the services reserved, the prices, the sales conditions related to the selected rate and accepted by the customer, information pertaining to after-sales service and commercial warranties, and the address of the hotel vendor's premises to which the customer should address any complaints.

 


Cancelation or modification by the customer

1. Customers are reminded, pursuant to Article L. 121-20-4 of the French Consumer Code, that they do not have the right of withdrawal stated in Article L. 121-20 of the French Consumer Code.

2. The sales conditions for the reserved rate specify the terms for canceling and/or changing the reservation.

3. Prepaid reservations cannot be changed or canceled. Sums paid in advance as a deposit will not be reimbursed. In this case, it will be stipulated in the sales conditions for the rate.

4. When the sales conditions for the reserved rate allow:
- The reservation can be canceled directly on the www.horizonsmargaretriver.com.au website in the "Review or cancel your reservation" section
- Changes to the reservation can be made directly with the hotel, whose telephone numbers are stated on the reservation confirmation sent by email.

5. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.

6. Unless expressly stated otherwise, the customer must vacate the room before 12 p.m. on the last day of the reservation. Failure to do so shall result in the customer being billed for an extra night.

 

Stay at the hotel

1. Pursuant to regulations in force in certain countries, customers may be asked to complete a police registration form on arrival at the hotel. For this purpose, customers will be asked to show proof of identity to confirm whether or not they need to complete the police registration form.

2. The customer agrees and undertakes to use the room responsibly. Any behavior contrary to good morals and public order will therefore result in the hotelier asking the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.

 

 


Liability

1. The photographs shown on the website are for information purposes only. Although every effort is made to ensure that the photographs, graphic images and text used to illustrate the displayed hotels provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of any change of furniture or renovation. Customers may not make any claim in this respect.

2. Horizons shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure, actions of third parties, actions of the customer or of his partners, such as unavailability of the Internet network, no access to the website, external intrusion, computer viruses, or in the event of non-authorized prepayment from the bearer's bank.

3. Horizons accepts no responsibility for any indirect damage as a result, in particular loss of earnings, actions of third parties, actions of the client or of his partners.

4. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for any reason attributable to the customer will lead to cancellation of the order at the customer's expense, without prejudice to any civil or criminal action that may be brought against the customer.

 

Complaints

1. Complaints relating to failure to execute or poor execution of hotel services must, under penalty of foreclosure, be made known to Horizons in writing within 24 hours of arrival at the hotel, either directly to the hotel or to the Customer Service address indicated above.

 


Prices

1. The prices pertaining to the reservation of services are indicated before and during reservation.

2. The prices shown are per room for the number of people and the date(s) specified.

3. If payment to the hotel is made in a currency other than the currency confirmed on the reservation, the client will be liable for the conversion fees.

4. All reservations, regardless of their origin, are payable in the hotel's local currency unless specifically indicated otherwise at the hotel.

5. Unless specified otherwise, supplementary services (breakfast, half-board, full-board etc.) are not included in the price.

6. Prices take account of the VAT applicable on the day of the reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the billing date.

7. Any change to or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the billing date.

8. If a rate states that the payment is to be made upon arrival at or departure from your hotel, and that the customer's currency is not the same as that of the hotel, it is possible that the rate debited by the hotel will be different to that indicated during booking. This would take in account any exchange rate changes between the date the booking was made and the dates of the hotel stay.

9. Horizons shall state the total order amount when the customer confirms the reservation.


Payment

1. Customers shall provide their bank details as a guarantee of the reservation except for special conditions or rates, using a credit card or retail card (Visa, MasterCard, American Express, Diners Club etc.), indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number without spaces, its expiration date and the card security code as prepayment via the Ogone payment platform.

2. The payment is debited at the destination hotel, unless under special conditions or rates where the payment is made at reservation (online prepayment on certain rates). This prepayment is classified as a deposit.

3. The use of hotel checks is limited to expenses settled directly at the hotel. These hotel checks may not under any circumstances be used to pay the total or partial cost of a hotel stay in advance or to guarantee a reservation.

4. In the event of a no-show (reservation that has not been canceled where the customer did not arrive) when the reservation is guaranteed by bank card, the cost of the first night will be debited as a fixed indemnity from the card specified by the customer in the reservation guarantee.

5. Should the customer wish to reserve multiple rooms but prepayment is only required for one of these rooms, for example, the payment card used on the Ogone platform enables the room in question to be prepaid while the specified payment card acts as a guarantee for the other rooms.

6. At the time of prepayment, the amount debited for the reservation includes: the price of the accommodation, taxes related to the accommodation, the price of catering if breakfast is selected, taxes related to catering and any other supplementary services selected by the customer (as mentioned in point 15.6).

7. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of the reservation.

 

Entirety of agreement

1. These general terms and conditions of sale, the sales conditions for the rate reserved by the customer and the reservation form or request express the parties' obligations in their entirety.

2. These terms and conditions override all general or specific conditions communicated by the customer.

3. The documents constituting the contractual obligations between the parties are, in order of decreasing priority; the reservation form or request (covering the specific conditions of the reserved rate) and these terms and conditions.

4. In case of discrepancy between the reservation form and the terms and conditions, only the clauses of the reservation form shall apply for the obligation in question.


Development/modification of the general terms and conditions of online sale

1. Horizons may change or add to these general terms and conditions of online sale at any time. In this case, the new version of the general terms and conditions of online sale will be published online by Horizons. From the time it is published online, the new version of the general terms and conditions of online sale will apply automatically to all customers.

Please also see the supplementary sales conditions related to each rate, room type or service type, which are shown on the price list.

 
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